What is customer commitment by Southwest Airlines Customer?

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Odeslat příspěvekod Harrythomas1877 24. 9. 2019 10:32

Southwest Airlines Customer Service intends to ensure that your air travel experience will encompass, to the best of abilities, the most comprehensive customer service possible. They have outlined responsibilities and how they will fulfill them known as Customer Commitment.
For any time booking, any query, any need the staff of Southwest is always there for you, so you don’t have to worry. They are committed to providing a level of service to the passengers that make Southwest Airlines a leader in the airline industry. They understand that to do this they need to have a product that is proud of and employees who like coming to work every day.

The goal is to make every flight a positive experience for the customers. Southwest Customer Service explains the important service commitments so that they can continue a high level of performance and improve wherever possible. The dedicated trust explains major policies in a clear, consistent and understandable fashion. They have detailed training programs and system enhancements to support employees in meeting these commitments, and they measure how well they meet them.

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